Faq
requently Asked Questions
1. Are your crystals real?
Yes ✨
We carefully select natural crystal materials for our jewelry. Because crystals are formed naturally, each piece may have slight variations in color, texture, and shape, making every item unique.
2. What do healing crystals do?
Healing crystals are believed to carry different types of energy that may support emotional balance, mindfulness, confidence, love, protection, and spiritual wellness.
Many people wear crystal jewelry during meditation, yoga, manifestation, or daily life as a meaningful personal accessory.
3. How do I choose the right crystal?
You can choose crystals based on:
Your favorite color
Your energy intention
Chakra alignment
Emotional needs
For example:
Amethyst → Calm & Spiritual Protection
Rose Quartz → Love & Self-Love
Citrine → Abundance & Positivity
Black Obsidian → Protection & Grounding
4. How long does shipping take?
Processing time usually takes 1–3 business days.
Estimated shipping times:
United States: 7–12 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia: 7–15 business days
Shipping times may vary during holidays or high-demand periods.
5. Do you provide tracking information?
Yes.
Once your order is shipped, you will receive a tracking number via email.
6. Can I return or exchange my order?
Yes.
If there is an issue with your order, please contact us within 14 days of delivery.
We’ll do our best to make things right.
7. How should I care for my crystal jewelry?
To keep your jewelry beautiful:
Avoid water and chemicals
Store in a dry place
Avoid dropping or strong impact
Clean gently with a soft cloth
8. Are crystal colors exactly the same as the photos?
Due to natural crystal variations and screen settings, slight differences in color and appearance may occur.
This is part of the natural beauty of genuine crystals.
9. Do you offer gift packaging?
Many of our products are suitable for gifting and may include elegant packaging depending on the collection.
10. How can I contact your support team?
You can contact us anytime at:
📧 [email protected]
We usually reply within 24–48 business hours.
1. Are your crystals real?
Yes ✨
We carefully select natural crystal materials for our jewelry. Because crystals are formed naturally, each piece may have slight variations in color, texture, and shape, making every item unique.
2. What do healing crystals do?
Healing crystals are believed to carry different types of energy that may support emotional balance, mindfulness, confidence, love, protection, and spiritual wellness.
Many people wear crystal jewelry during meditation, yoga, manifestation, or daily life as a meaningful personal accessory.
3. How do I choose the right crystal?
You can choose crystals based on:
Your favorite color
Your energy intention
Chakra alignment
Emotional needs
For example:
Amethyst → Calm & Spiritual Protection
Rose Quartz → Love & Self-Love
Citrine → Abundance & Positivity
Black Obsidian → Protection & Grounding
4. How long does shipping take?
Processing time usually takes 1–3 business days.
Estimated shipping times:
United States: 7–12 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia: 7–15 business days
Shipping times may vary during holidays or high-demand periods.
5. Do you provide tracking information?
Yes.
Once your order is shipped, you will receive a tracking number via email.
6. Can I return or exchange my order?
Yes.
If there is an issue with your order, please contact us within 14 days of delivery.
We’ll do our best to make things right.
7. How should I care for my crystal jewelry?
To keep your jewelry beautiful:
Avoid water and chemicals
Store in a dry place
Avoid dropping or strong impact
Clean gently with a soft cloth
8. Are crystal colors exactly the same as the photos?
Due to natural crystal variations and screen settings, slight differences in color and appearance may occur.
This is part of the natural beauty of genuine crystals.
9. Do you offer gift packaging?
Many of our products are suitable for gifting and may include elegant packaging depending on the collection.
10. How can I contact your support team?
You can contact us anytime at:
📧 [email protected]
We usually reply within 24–48 business hours.