Privacy policy

Privacy Policy

Last Updated: May 2026

At Charm Crystals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect certain information, including:

Your name
Email address
Shipping and billing address
Phone number
Payment information
IP address
Browser and device information
Shopping behavior on our website
2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Improve our website and services
Send order updates and shipping notifications
Prevent fraud and unauthorized transactions
Send marketing emails (only if you opt in)
3. Payment Security

All payments are processed securely through trusted third-party payment providers.

We do not store or have direct access to your full payment details.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve user experience
Analyze website traffic
Remember customer preferences
Deliver personalized advertisements

You can disable cookies through your browser settings if preferred.

5. Third-Party Services

We may share limited information with trusted third-party providers such as:

Payment processors
Shipping carriers
Analytics providers
Advertising platforms

These providers only receive information necessary to perform their services.

6. Email Marketing

If you subscribe to our newsletter, we may occasionally send promotional emails, product updates, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

7. Data Protection

We take reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.

However, no method of online transmission is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw marketing consent

To make a request, please contact us.

9. Children’s Privacy

Our website is not intended for children under 13 years old.

We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 [email protected]