Refund policy

Refund Policy

Last Updated: May 2026

At Charm Crystals, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused and in original condition
Items must be returned in the original packaging
Proof of purchase or order number is required
2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Personalized or custom-made items
Final sale items
Gift cards
3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the item and packaging
A brief description of the issue

We will work quickly to resolve the problem.

4. Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

5. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was sent
The item is defective

Shipping costs are non-refundable.

6. Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

7. Lost or Delayed Packages

Charm Crystals is not responsible for shipping delays caused by:

Customs processing
Carrier delays
Incorrect shipping addresses
Weather or unexpected logistics issues

If your package appears lost, please contact us and we will do our best to assist you.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

9. Contact Us

If you have any questions about our Refund Policy, please contact us:

📧 [email protected]
We typically respond within 24–48 business hours.