Shipping policy

Shipping Policy

Last Updated: May 2026

Thank you for shopping with Charm Crystals ✨
We are committed to delivering your order safely and efficiently.

1. Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note:

Orders are not processed on weekends or holidays
During high-demand periods, processing times may be slightly extended
2. Shipping Times

Estimated delivery times:

United States: 7–15 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Other International Locations: 10–20 business days

Shipping times are estimates and may vary depending on customs, carrier delays, weather conditions, or local delivery services.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take several days to appear after shipment.

5. Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Charm Crystals is not responsible for:

Lost packages due to incorrect addresses
Delivery issues caused by incomplete shipping information
6. Customs, Duties & Taxes

International customers may be responsible for customs fees, import duties, or local taxes imposed by their country.

These charges are not included in the product price or shipping fee.

7. Delayed or Lost Packages

While we work closely with our shipping partners, unexpected delays may occasionally occur.

If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.

8. Split Shipments

In some cases, orders with multiple items may arrive in separate packages depending on inventory availability and shipping logistics.